Privacy Policy

Last revised: May 12, 2025

1. Introduction

This Privacy Policy explains how Folium Hosting ("We," "Us," "Our") collects, uses, shares, and protects your personal data when you use our website https://foliumhosting.net and the associated hosting services (collectively, the “Service”).

Protecting your privacy is important to us. We are committed to processing your personal data transparently, securely, and in accordance with the GDPR.

By using our Service, you acknowledge that you have read and understood this Privacy Policy. Your use of our Service is also subject to our Terms of Service, available in this website.

2. Key Definitions (GDPR)

  • Personal Data: Any information relating to an identified or identifiable natural person ("Data Subject").
  • Processing: Any operation performed on Personal Data (collection, recording, use, disclosure, etc.).
  • Data Controller: The entity determining the purposes and means of processing Personal Data (Us).
  • Data Processor: An entity processing Personal Data on behalf of the Controller (e.g., some Service Providers).
  • Legal Basis: The lawful ground under GDPR allowing us to process Personal Data (e.g., Contractual Necessity, Legal Obligation, Legitimate Interests, Consent).

3. Personal Data We Collect and Why

We collect different types of Personal Data for various purposes related to providing and improving our Service. The collection is based on specific legal grounds under GDPR.

A. Information You Provide Directly:

  • Account Information: When you register, we collect your name, email address, postal address, phone number, and potentially company details.
    Purpose: Create and manage your account, provide services, communicate essential service information, provide support. Legal Basis: Performance of a Contract.
  • Payment Information: While we use third-party payment processors (see Section 6), we may receive transaction confirmations, partial payment details, or information needed for invoicing.
    Purpose: Process payments, billing, prevent fraud. Legal Basis: Performance of a Contract, Legal Obligation (financial records).
  • Support Information: Information you provide when contacting customer support (e.g., ticket content, chat logs, email correspondence).
    Purpose: Provide assistance, resolve issues, improve support. Legal Basis: Performance of a Contract, Legitimate Interests (service improvement).

B. Information Collected Automatically:

  • Log Data: When you access the Service, our servers automatically record information your browser sends. This includes your IP address, browser type/version, operating system, pages visited on our site, time/date stamps, time spent on pages, device identifiers, and potentially error data.
    Purpose: Ensure security, monitor service performance, diagnose technical problems, prevent fraud/abuse, perform analytics (see Cookies/Analytics). Legal Basis: Legitimate Interests (security, service integrity, optimization), potentially Legal Obligation (security logging).
  • Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels or local storage) for functionality, performance analysis, and potentially marketing. See Section 4 for details.
    Legal Basis: Consent (for non-essential cookies like analytics/marketing), Legitimate Interests (for strictly necessary functional cookies).

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. We use them for several purposes:

  • Strictly Necessary Cookies: Essential for website operation (e.g., login sessions, shopping cart functionality). These do not require your consent.
  • Performance/Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance. We use:
    • Google Analytics: Collects anonymized data about website usage. Requires your consent. Google Privacy Policy.
    • Plausible Analytics: A privacy-focused analytics tool. Depending on configuration (e.g., cookieless), this may operate under Legitimate Interests or require Consent if cookies are used. Plausible Privacy Policy.

5. How We Use Your Personal Data (Purposes of Processing)

We use the collected Personal Data for the following purposes, based on the legal grounds mentioned:

  • To Provide and Maintain Our Service: Account setup, service delivery, billing. Basis: Contract.
  • To Improve Our Services: Analyzing usage patterns, diagnostics, optimizing performance. Basis: Legitimate Interests, Consent (for analytics).
  • To Communicate With You: Service updates, responses to inquiries, support. Basis: Contract, Legitimate Interests. We will only send marketing communications if you provide separate Consent.
  • To Process Payments: Facilitating transactions via processors. Basis: Contract.
  • For Security and Fraud Prevention: Monitoring logs, using fraud detection tools, verifying identity. Basis: Legitimate Interests, Legal Obligation.
  • To Comply with Legal Obligations: Responding to legal requests, maintaining financial records. Basis: Legal Obligation.
  • To Personalize Your Experience (Optional): (If applicable, e.g., customizing interface - specify if used). Basis: Legitimate Interests or Consent.

6. Sharing Your Personal Data (Recipients and Processors)

We do not sell your Personal Data. We may share your information with trusted third-party service providers (Data Processors) who help us operate our Service, but only to the extent necessary for them to perform their specific tasks under contractual obligations to protect your data.

These categories of providers include:

  • Payment Processors: To securely handle payments. We use:
  • Analytics Providers: To understand service usage.
    • Google Analytics
    • Plausible Analytics
  • Fraud Detection Services: To prevent abuse and fraudulent transactions.

We may also disclose your Personal Data if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Folium Hosting, our users, or the public.

7. International Data Transfers

Some of our Service Providers (e.g., Stripe, PayPal, Google) may be based outside the European Economic Area (EEA), primarily in the United States. When we transfer your Personal Data outside the EEA, we ensure appropriate safeguards are in place to protect your data, such as:

  • Using Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Transferring to countries deemed to provide an adequate level of data protection by the European Commission (Adequacy Decision).
  • Implementing supplementary measures where necessary.

By using our Service, you acknowledge that your data may be transferred to and processed in countries outside the EEA under these safeguards.

8. Data Security

We implement appropriate technical and organizational security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include (Data Encryption, Access Controls & Regular security reviews). However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

General retention periods:

  • Account Data: Retained while your account is active and up until you request deletion. Unless longer retention is required by law or your account is suspected of fraud.
  • Service Log Data: Typically retained for the duration of your service for security and diagnostics, unless needed for an ongoing investigation.
  • Support Data: Retained indefinitely after ticket closure, for quality and follow-up.
  • Data for Legal Compliance: Retained as required by applicable law (e.g., tax laws).

Upon expiry of the retention period, data is securely deleted or anonymized.

10. AI Usage Transparency

Folium Hosting may employ artificial intelligence (AI) technologies for specific purposes, such as providing automated customer support responses (AI Bot), analyzing service usage patterns for optimization, or assisting in security threat detection. We ensure that any significant decisions affecting you are not made solely based on automated processing without appropriate human review or oversight where required by law.

12. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children under this age without verifiable parental consent as required by law and outlined in our Terms of Service. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us immediately. If we become aware that we have collected Personal Data from a child without required consent, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the &quotLast revised&quot date. We may also notify you via email or through a notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By email: [email protected]

By discord: https://discord.com/invite/pvcykMXRHk